What is a framework?

A way to see what matters, and how it connects.

In short
A chosen view that helps you ask better questions
Watch
56 seconds, with captions
Then
Compare two maps of the same place

The introduction

The place stays the same. What we pay attention to changes.

Captions are on by default. You can turn them off in the player.

Complete video transcript

A framework gives our thinking some structure. It helps us organize what we're seeing and understand how the pieces relate.

Think of a map. It leaves out most of a place so we can make sense of the parts we need.

A road map shows streets and intersections. A subway map shows stations and connections. They describe the same place, but help with different decisions.

The place stays the same. What we pay attention to changes.

A framework might be a set of questions, a few connected ideas, or a diagram. The question we're trying to answer helps us choose the view.

Every view leaves something out. So we need to keep checking it against what actually happens.

A framework gives us a place to start. Understanding grows as we use it, question it, and refine it.

That's the thinking behind Cruz Frameworks: understand how the work fits together, decide what matters, and put useful changes into practice.

Same place. Different views.

By train
Train view: stations and connectionsAn illustrative map of the same Station, Market and Park. The selected route uses a connecting train line.StationMarketParkStations and connections.
By road
Road view: streets and intersectionsAn illustrative map of the same Station, Market and Park. The selected route uses the street grid.StationMarketParkStreets and intersections.

Choose the view that fits the question, then check it against what really happens.

In one sentence

A framework gives our thinking some structure: it helps us organize what we're seeing, understand how the pieces relate, and ask useful questions.

In a service business

If a job keeps missing its promised completion date, one view follows the steps from request to delivery. Another follows decisions and responsibilities. They describe the same work, but bring different questions into focus.

Neither proves the cause on its own. Check the view with the people doing the work before deciding what to change.

Where it stops being useful

Every view leaves something out.That is what makes it useful, and why it needs checking.
A framework is a place to start.The understanding grows as you use it, question it and refine it.

Want a fresh view of your business?

Start a conversation